Effective date: 01/01/2021
1.
Introduction
Welcome to Digital Dacia Limited.
Digital Dacia Limited (“us”, “we”,
or “our”) operates https://digitaldacia.com (hereinafter referred to
as “Service”).
Please read this policy carefully. This
is the Cancellation and Refund Policy for our Digital Services
2. Definitions
SERVICE means the https://digitaldacia.com
website operated by Digital Dacia Limited.
CREATIVE
DESIGN SERVICES include
but are not limited to:
(a) Website design and development
(b) Logo design
DIGITAL
SERVICES include
but are not limited to:
(a) Creative design.
(b) Domain and hosting.
(c)
SEO
Optimization
(d) Social media
(e) Pay per click
NON-REFUNDABLE means that we cannot offer a refund on
applicable Digital Services
PROJECT can be defined as a set of inputs and
outputs required to achieve a particular goal. In our case, an example of a
goal is a modern, responsive website
MINIMUM TERM means the minimum contract length for
Digital Services
ABANDONED PROJECTS can be defined as a project which has
been 1) totally abandoned, or 2) indefinitely delayed. Abandonment may happen
at any stage of a project lifecycle. Digital Services that can be abandoned are
Creative Design Services.
NON-DELIVERY means when Creative Design Services are
not been completed by the agreed Project end date
DEFECTS can
be defined as a website that contains broken pages, broken images and server
errors that can adversely affecting the website marketability and sale-ability
3.
Deposits
Deposits are required for some of our Creative
Design Services. For the avoidance of doubt, we do not commence work on Creative
Design Services until a deposit is received.
The cut-off time for Abandoned project
is 30 days
All deposits are Non-Refundable
4. Creative
Design Services
We test every single digital product
before release. However, unforeseen Defects can surface from time to time.
Claims for such Defects must be submitted within 14 days from the Project end
date. We reserve the right to correct such errors within 3 business days. If no
remedy is supplied, we will refund the entire project.
5. Digital
Service
All Digital Services
are Non-Refundable.
The cancelation notice
period for of Digital Services is 30 days prior to the end of the Minimum Term.
Digital Services can be cancelled at any point after the Minimum Term
6. Refunds
Refunds are issued within 7 working days.
Digital Dacia Limited
Company Number 13047731
VAT Number 366 8939 31